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Family Guidance

Twelve questions to ask when you visit a care home

A good facility will welcome these questions. Be wary of one that deflects them.

By The Sharanam Care Team 23 views

Medically reviewed by Mr. Pratik Masal, MBA (Healthcare Management) · Last reviewed 16 Oct 2026

Judge a care home by its answers, not its lobby. Brochures and gardens tell you very little. These twelve questions tell you almost everything — and how a facility reacts to being asked them is itself an answer.

About the clinical care

  • Who writes the care plan, and how often is it reviewed?
  • Is there a physician on site, and how often do they see each resident?
  • What is the caregiver-to-resident ratio — during the day, and at night?
  • How do you manage agitation? (Be very alert to how quickly medication comes up.)
  • What happens if my parent has a medical emergency at 3am?

About the daily life

  • Can I see a resident's actual daily schedule?
  • Can I eat a meal here?
  • Can my mother bring her own furniture and belongings?
  • Can residents go outside independently and safely?

About honesty and money

  • What is the full monthly cost, in writing, including everything?
  • What would make you tell us you cannot care for our parent any more?
  • May I speak to a family whose relative already lives here?

The two answers that matter most

Watch what happens when you ask about the night-time staffing ratio and about what would make them turn a resident away. A facility with nothing to hide will answer both plainly. A facility that becomes vague, defensive, or steers you back to the gardens has told you what you needed to know.

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